FAQs 2013

For your questions not covered by our FAQ, please submit them through our contact form.

IN-STORE REGISTRATION

Will there be an in-store registration?

Yes.  In-store registration will start on April 11.  Registration venues are posted HERE.

Can we download a registration form and submit it to the registration venues?

No.  The registration forms have a control number which already serves as your bib number.  Do not reproduce the registration forms.

ONLINE REGISTRATION

How do we know that our payment has been confirmed?

You will receive an email from us that we have received your payment.  The email will be sent within 24-48 hours.  Please check your spam folder as well.

Why is there an extra charge when paying online?

The extra charge for the online transaction fees being charge by the payment gateways to process your payment.

Can we pay through a bank deposit?

No. As of today, bank deposit payments are not available.

Do we need to enroll in Paypal to use our credit card when paying online?

No.  There is an option to pay as guest below the login page.

PERSONALIZED BIBS

Can we put a space in the personalized bib or is this considered a special character?

Spaces are ok to be included in the name for the personalized bibs.  We won’t consider this as a special character.

Is the personalized bib for both online registration and in-store registration?

Yes. The personalized bib is for all runners.  Please note that it is limited to letters and numbers only.  Spaces are allowed.  The final print will be in ALL CAPS.

RACE KITS

Do I get my race kits right away once we regiter?

No.  We still have to prepare you personalized race bibs.  We will start delivery of race kits in June.  Please make sure you write your delivery address legibly.  Prepare an authorization letter as well if you will not be available to receive the race kits personally.

When will the race kits be delivered?

Delivery will start in June.  We will publish the names and the tracking numbers of the kits that have been endorsed with the courier.

Can we still make changes in our registration?

Yes. Changes are allowed until May 12, 2013.  Just fill up the CONTACT FORM to notify us of your changes.  You can make changes on the names, singlet size, name on race bib and the delivery address.  Changes in the race category is NOT ALLOWED.  Changes made after May 12, 2013 will no longer be entertained.

RACE DETAILS

What is the gun start time?

We will announce the gun start time soon.  Right now, we intend the 21K to start at 4:45AM.  Please stand by for further announcements.

Is there a cutoff time to be entitled for the finisher’s medal?

We don’t have a strict cut off time. As long as our marshals are still there, you will get your finisher’s medal. We are to end the program by 8:30 AM.  So you have about 3 –  4 hours to reach the finish line. :D